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You’ll also need to request that the new service appears on My Account so you can manage it on the My Telstra app. Unfortunately, we are not able to join on to existing bills at this time.Īs your Telstra 5G internet service will be on a separate bill, you’ll need to set up direct debit for it separately. The 5G Home service will have a separate bill. If you’re an existing customer, your new Telstra 5G internet service will not appear on your existing bill. Modem fee calculated as $29 x number of months remaining in the first 24 months. If you cancel your plan in the first 24 months your modem must be returned via our eParcel service (we will provide details in an email or SMS to you once you cancel) in good working order within 21 days of cancellation or modem fee will apply. There is no option to top up your data or move to a higher data plan. Once you exceed your included data allowance, your speed will be capped at 25Mbps, and slowed further in busy periods until your next billing month. Download speeds were measured at the in-home modem during the busy evening period between 7pm – 11pm over a representative time period, typically ranging between 50 and 600Mbps and upload speeds typically ranging between 10Mbps to 90 Mbps. *Average and typical speeds are into-the-home speeds measured at the modem. Typical upload speeds of 46Mbps (ranging between 10Mbps to 90 Mbps)*Īverage and typical speeds may be slower over Wi-Fi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from it, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the quoted speed range. Speed:Ĭurrent average download speed is 378Mbps with speeds typically ranging between 50 and 600Mbps. This plan does not support hosting a gaming or file server. TOTALLY RELIABLE DELIVERY SERVICE XBOX GAME PASS FOR FREEThis plan is not compatible with Telstra Air, Telstra Broadband or 3 for Free broadband top-ups. This plan does not include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm. ![]() Initial checks may show you are eligible for this service however actual availability will be confirmed during your order process. Service availability is based on 5G coverage, and our network data availability check.
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